Warranty

Sometimes things happen, but we’re here to help!

File a warranty claim or order replacements parts here.

Need to file a warranty claim?

We’ll need some information, including purchase order number, date of purchase, and some pictures. Gather those and fill out the form below!

Warranty

First Name

Last Name

Title/Company

Phone Number

Date of Purchase

Is a replacement or credit needed?

"SHIP TO" address:

Street Address Line 1

Street Address Line 2

City

State

Zip Code

Part/Item Number

Quantity

Nature of Issue

Are there other signs of problems upon visual inspection?

Add photos below for quicker feedback

When capturing photos for lighting replacements, focus on clarity and relevance. Ensure your shots highlight essential details without clutter. Exclude warning labels or extraneous information. Instead, prioritize capturing the manufacturer, model number, and voltage rating clearly. This helps our team swiftly identify the right replacement, expediting repairs. Remember, clear photos streamline our processes and enhance efficiency. Thank you for your attention to detail!

Please add any additional information or questions below:

Need to order replacement parts? (MRO)

We’ll need some information including the parts manufacturer and model number, voltages, and some pictures. Gather those and fill out the form below!

MRO Driver/Ballast Replacement

First Name

Last Name

Title/Company

Phone Number

Street Address Line 1

Street Address Line 2

City

State / Province

Postal / Zip Code

Manufacturer/Model Information

If possible, provide the brand and model number of the original driver or ballast to assist in finding compatible replacements.

Quantity

Input Voltage

The voltage supplied by the electrical source (e.g., 120V AC, 277V AC)

Output Voltage

The required voltage for the LED fixture (e.g., 24-48VDC)

Output Current

The desired constant current output (e.g., 700mA or 1.2A)

Additional information, including considerations such as the ones below:

Dimming Capability (if applicable): Determine if the original driver or ballast had dimming capabilities and ensure compatibility with dimmer switches if required.

Form Factor and Size: Consider the physical dimensions of the replacement driver or ballast to ensure it fits within the existing fixture enclosure or housing.

Type of Control: Determine if the driver or ballast requires any specific control protocols (e.g., 0-10V dimming). If dimming is needed, specify the type (e.g., 0-10V, PWM, DALI).

Temperature and Environmental Considerations: Consider the operating temperature range and environmental conditions (e.g., indoor, outdoor, damp locations)

Add photos below for quicker feedback